Frequently Asked Questions

I have a holiday inquiry, to whom can I check with?
You may contact our Leisure Specialist at 600 569 007. We have offices in Dubai and Abu Dhabi if you wish to meet them in person.

I want to plan a holiday but can't make up my mind about the destination. Can you recommend?
We have travel experts who can guide you to plan your holiday. Please call 600 569 007 for assistance.

Where can I find the latest travel advisory about the country I am visiting to?
We provide safety and security information for every country of the world to help you assess for yourself the risks of travel. This can be found in your portal under general documents.

Can I make online payments and track my booking?
It is convenient and hassle-free to pay your bills online using this link https://www.afcholidays.com/book/paymentpartial. Just enter your booking reference number (ex: B***), registered email id and pending amount.

How and when can I get a copy of the booking documents?
We are glad to inform you that you can download the travel documents from your online portal 48 hours prior the travel date.

How can I follow up on the booking I made?
Any concerns regarding the existing booking will be handle by Customer Care. Kindly send your queries to consumerrelations@afcholidays.com or call them at 047 093 352.

Can I do online check-in even if I have booked an Escorted tour?
Group tickets is only permitted to do check-in at the airport counter.

Is travel insurance mandatory?
It is recommend to protect you and your trip investment against the unexpected expenses abroad.

Is there any hidden charges from the published package rate?
The tour price is based on a minimum 10 participants. The trip will be feasible with fewer than the minimum, but if the minimum number of participants is not reached, the price may increase or services may be modified to accommodate a smaller group. All rates are based on tariffs in effect at the time the tour was planned and are subject to increase in the event of currency fluctuation

Can I make changes on the existing booking?
Once the booking is made and confirmed, each subsequent change will be subject to a change fee of minimum AED250 per person, only if we can accept the change and travel documents have not been issued. If the services are issued and we can accept the change there will be an additional reissue fee assessed by air/land suppliers.

Can I upgrade the flight or the room I am staying at?
Seat and room upgrade is possible (as per availability) with additional cost and this has to be informed at least 14 days prior the departure date.

What is the baggage allowance?
Size and weight limitations for carry-on and checked baggage on international, inter-European flights and domestic flights vary from airline to airline and are subject to change, so please check with the applicable carrier prior to departure. On the land portion, due to limited capacity, we usually allow only 1 suitcase and 1 carry-on per person.

Will you accommodate my special request?
Special hotel and flight requests, such as “double bed,” “room near elevator,” “room on lower floor,” “meals,” “seating together on aircraft,” etc., should be submitted in writing with final payment. Such requests, however, are outside of our control and therefore cannot be guaranteed. Please note: a quote does not constitute a reservation. All reservation requests outside of the group arrangements outlined in the itinerary, such as additional hotel nights, add-on airfares or date deviations must be explicitly requested by the tour participants and confirmed in writing by “AFC Holidays".

Are meals included for entire tour?
Breakfast, lunch or dinner are specified in the itinerary. Special requests for meals should be submitted in writing with final payment. Special meal requests cannot be guaranteed.

Will there be a last minute variation in the itinerary?
“AFC Holidays" constantly strives to improve each itinerary to your benefit. If improvements can be made or unforeseen conditions make changes necessary, we reserve the right to vary itineraries or substitute hotels for operational reasons.

What will happen if I missed my flight?
If you missed the flight, the value of the ticket has been forfeited and will not be able to utilize the same for future flight and will be required to purchase a new ticket in case you still intend to travel. “AFC Holidays" is not responsible to compensate the client. Please bear in mind that you are travelling with the group and the tour has been planned to ensure that you get the best value in terms of coverage at each destination so we recommend to arrive at the airport at least three hours prior the flight time and 4hrs prior during peak season.

What if there is trouble maker on the tour?
For the benefit of everyone on your vacation, “AFC Holidays" reserves the right to accept or reject any person as a tour participant, and to remove from the tour any participant whose conduct is deemed incompatible with the interests of the other participants.

Do you accept young travelers?
Travelers who are less than 18 years old on the tour departure date must be accompanied by a parent or guardian

Does your staffs check the documents validity?
Passengers are responsible for obtaining passport, and for meeting all health and other requirements required the country you are going to visit. Non-US citizens must consult with appropriate consulates to determine if any visas are needed. If visas are required, we can assist you with this.

I am a regular client of “AFC Holidays" - is there a loyalty program that I can apply to?
We want to reach many people who can truly benefit from what we offer, therefore we come up with referral program. If you do have any referrals in mind, we would like to offer you a discount (per person) on the next tour as a way of saying thanks for sending them our way. You just have to log-in from your portal & provide their contact details.