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Frequently Asked Questions

  • AFC Holidays offers to refund any payment made towards your Tour Booking in the event of Visa Rejection up to 20/45 days prior to the departure date, which has been informed to us in a written email before the above deadline. The same shall be processed after deducting the visa Charge, Visa assistance fee, insurance charge and any other cost that AFC has incurred towards handling the booking else cancellation charges as per T&C's will apply. Here's the different types of Visa Protection Plan which you may avail before applying the visa.
VPP Plan Cost VPP Validity
Gold AED 500 per person Up to 20days prior the travel date
Silver AED 350 per person Up to 45days prior the travel date
* Tour package above AED9000pp is valid for Gold Plan only @ AED750pp

Yes. The importance of travel insurance is you are essentially covering yourself for unexpected medical costs abroad and travel risks such as lost or stolen luggage etc.

Generally, natural calamities are not covered. Click to see AIG Travel Guard Policy.

100% cancellation charges will apply as services are non-refundable and non-transferrable.

Yes. Supplement charge may apply hence we suggest to book it prior the departure

All the optional tours mentioned are discounted group rates.

We would refund the money paid by you after deducting the expenses incurred by the company on visa documentation, insurance premium and other overheads/administrative charges applicable, within a period of forty five days from the date of cancellation.

Amendments will be regarded as a fresh booking and will be subject to availability with a nominal charge. Request for changes has to be done 46days or more prior to the original departure date.

We can always check the possibilities of changing the return ticket (by paying the difference); however there are some cases that airline may not allow the changes as per ticket restrictions. In this case, the passenger’s return ticket will be forfeited and he/she has to purchase a new one.

Yes which is only applicable for Gold & Platinum plan Click to see AIG table of benefits

45 days or more prior to departure forfeit Deposit Fees
44 days - 31 days to departure 25% of the tour price
30 days - 15 days to departure 50% of the tour price
14 days and less 100% of the tour cost